Fintex Summit
Fintex Summit Fintex Summit Hosts Turkish Banking and Finance Professionals in Azerbaijan. The intersection of finance and technology took center stage at the Fintex Summit in Baku, Azerbaijan, where Turkish banking and finance professionals were welcomed to a panel. Next4biz, a developer of artificial intelligence-powered CRM and BPM software, organized a panel at the summit, attended by high-level officials from both the government and business sectors. This event provided a platform for leading Turkish banking and finance professionals to share their experiences and insights.
Situated at the nexus of finance and technology, the event garnered significant interest as artificial intelligence-based technologies have become increasingly popular. In such a dynamic environment, digitizing processes and improving customer relationships have become increasingly critical for financial institutions. Those looking to strengthen their capabilities are following international events where they can explore service offerings aligned with business processes and discover new technological solutions while staying updated on current trends.
Participating in the Fintex Summit 2024 held in Baku, Azerbaijan, on May 15-16, Next4biz, as a Premium Sponsor, organized a panel where Turkey’s leading banking and finance professionals shared their experiences. Representatives from Kuveyt Türk Participation Bank, Alternatif Bank, Aktif Bank, and HangiKredi discussed the benefits of Next4biz’s regulatory-compliant and supportive technologies in a panel titled “Experience and Process Management Technologies in a Regulatory and Secure Framework.” The summit, attended by 1,500 participants from the business world as well as senior officials from both Turkey and Azerbaijan, also facilitated discussions on topics such as digitalization processes in Azerbaijan, the future of the payment sector, the implementation of artificial intelligence, the development of cashless payments, and the growth of the financial sector in the region.
“We’re Optimizing Customer Service Management”
Opening the panel as the moderator, Kadir Efe, Sales Manager at Next4biz, emphasized the importance of staying abreast of current regulations and technological innovations in customer experience and process management. He stated, “When it comes to customer experience and process management, staying updated on current regulations and the latest technology innovations is crucial. At Next4biz, we leverage the power of technology to optimize customer service management processes and improve this experience. Our panel participants from HangiKredi, Kuveyt Türk Participation Bank, Aktif Bank, and Alternatif Bank will share their successes in various areas, from customer experience to process management, the use of artificial intelligence, and information technology governance.”
“Artificial Intelligence is on Our Agenda”
Addressing topics such as the implementation of new projects and the determination of strategic roadmaps, Yiğit Demirelli, CTO of HangiKredi, stated, “Within the framework of the strategy to become customers’ financial assistants, HangiKredi is running towards its goal of digitizing data-driven business processes. While pursuing this goal, we are also taking steps within HangiPara to become a significant player in the rapidly growing eMoney market, where regulations are intense. One of the most important topics on the agenda of our data science team is projects related to artificial intelligence.”
“Artificial Intelligence is Transforming the Banking Sector”
Mehmet Hilmi Koçak, Manager of the Kuveyt Türk Customer Communication Center, discussed their customer experience and artificial intelligence efforts with Next4biz. He stated, “Artificial intelligence is transforming customer service and business processes in the banking sector, improving customer experience. In business units, new roles are emerging to implement analytic models and artificial intelligence projects. In complaint management, it provides operational efficiency by automatically classifying complaints and offering solution suggestions. Customer interactions can be personalized with artificial intelligence, providing fast and effective interventions with real-time analysis and alert systems.”
“Information Security Governance is Crucial in Any Competitive Environment”
Akın Adıyaman, Head of the Aktif Bank Communication Center, highlighted Aktif Bank’s efforts to perfect the customer experience and the transformative power of artificial intelligence in customer services. Özer Gülce, Director of Information Security at Alternatif Bank, emphasized the importance of information security governance, stating, “In environments where competition is increasing due to issues related to reputation risk in every subject touching information and regulatory regulations, information security governance is crucial. It is essential to establish sustainable structures managed with internal disciplines in the light of regulatory regulations and to invest in information security for the right organizational structures.”
The discussions and insights shared at the Fintex Summit underscore the importance of leveraging technology to optimize processes, enhance customer experiences, and ensure regulatory compliance in the dynamic landscape of banking and finance.