BNP Paribas Cardif
BNP Paribas Cardif, Turkey’s most comprehensive insurance platform, came out on top with its customer satisfaction success! Among the winners of the A.C.E Awards, BNP Paribas Cardif ranked 1st among the pension companies competing in the Insurance category and received the Diamond Award.
BNP Paribas Cardif, Turkey’s most comprehensive insurance platform, crowned its customer satisfaction success with a new award. BNP Paribas Cardif ranked 1st among pension companies and received the Diamond Award. The award, which BNP Paribas Cardif won for its efforts to bring customer satisfaction to the top, was presented at a special ceremony held at Mandarin Hotel The Bosphorus on February 19.
A.C.E (Achievement in Customer Excellence) Awards, Excellent Customer Satisfaction Achievement Awards, have been organized by Şikayetvar since 2015. Turkey’s brands that provide the highest customer satisfaction are determined by the Customer Experience Index created by Şikayetvar based on more than 1.5 million customer satisfaction surveys throughout the year. In the creation of the index, detailed calculations are made under the headings of response rate, complaint rate, resolution rate, satisfaction level, thank you rate and brand preference rate (churn avoidance rate).
BNP Paribas Cardif takes the concept of customer value to the next level in its solutions and services. BNP Paribas Cardif ensures that its customers can easily access insurance solutions wherever and whenever they want by designing its digital channels in line with customer expectations, resolves customer complaints as soon as possible and responds to more than 80% of its customers’ complaint requests within a day. BNP Paribas Cardif, which has increased its claims acceptance rate to 90%, once again proves its vision of being an agile, innovative, value and difference-creating organization that prioritizes customer satisfaction thanks to its 85% recommendation score in the survey conducted with its business partners in Turkey in 2023.